Terms of service

These Terms of Service (the “Terms”) govern all services provided by Lumi Marketing (“Lumi Marketing”, “we”, “us”), a business registered in Finland with business ID 3591696-7 and operated by Emilia Sandström, to a client (“you”). They apply to this website, to quotes and proposals we send, and to every website build, Discord or integration setup, Shopify build and maintenance plan we deliver.

You can reach us at any time at info@lumimarketing.io. Our registered address is provided on request and appears in every quote and invoice.

Nothing on this website is a binding offer. Prices shown are indicative starting prices and may change. A binding agreement is formed only when you accept a written quote or proposal from us in writing (email is sufficient), or when you pay a deposit or invoice for a described scope of work.

Where a signed quote, proposal or statement of work conflicts with these Terms, that document takes priority for the conflicting point only.

Each project is delivered to the scope described in the accepted quote — the agreed pages, integrations, revision rounds and delivery steps. Work outside that scope (extra pages, new integrations, redesigns after approval, additional revision rounds) is treated as a change request and is quoted and charged separately before it starts.

Timelines given are good-faith estimates, not guarantees. They depend on you supplying content, access and feedback. Delays caused by missing material extend delivery dates by at least the length of the delay.

You are responsible for:

• supplying logos, copy, images, product information and any other material in usable form, and for holding the rights or licences needed to use it;
• giving timely feedback and approvals, and providing safe access to accounts we need (domain, hosting, Discord, Shopify, calendar);
• the accuracy and legality of everything you publish through the site, including product claims, prices, availability, tax handling, and your own customer-facing terms and privacy notice;
• complying with the rules of third-party platforms you use (for example Discord, Shopify, Google, payment providers) and with the trading-card publishers’ own terms.

You confirm that any material you send us does not infringe anyone else’s rights, and you agree to cover us for third-party claims that arise directly from material you supplied or instructed us to publish.

Projects may rely on services we do not control, including Discord, Shopify, Google Calendar, domain registrars, payment processors and hosting providers such as iWebben. Those services are governed by their own terms and pricing, and their fees are billed to you by them (or passed through at cost). We are not responsible for outages, pricing changes, API changes, policy changes or account suspensions on those platforms, but we will tell you what is happening and quote any rebuild work needed.

Build work is invoiced according to the accepted quote — normally a deposit before work begins and the balance before launch. Maintenance plans are billed monthly or annually in advance at the rate stated in your quote.

Unless stated otherwise, prices are exclusive of VAT, sales tax and any other applicable taxes, which are added where legally required. Where you are a business in another country, tax is handled according to the rules that apply to that sale.

Invoices are due within the period stated on the invoice (14 days unless agreed otherwise). Late payment may result in statutory interest and reasonable recovery costs, and we may pause work or suspend maintenance after written notice until the account is settled.

Maintenance covers keeping the delivered site online and working: updates, fixes, small content changes and support from the person who built the site. It does not include new features, redesigns or new integrations, which are quoted separately.

Maintenance runs until either side cancels. You can cancel a monthly plan with effect from the end of the current paid month, and an annual plan with effect from the end of the current paid year; we do not refund the remainder of a period already started unless the law requires it. We may cancel with 30 days’ written notice.

Support is provided on a best-effort basis during normal working hours. No specific uptime or response-time guarantee applies unless it is written into your quote.

Shopify projects are an initial build plus handover and help getting started. Ongoing management, marketing or optimisation of a Shopify store is not included and is agreed separately. Shopify subscription fees, app fees, transaction fees and payment-processing fees are charged to you by Shopify and its providers, not by us.

You keep all rights in the material you supply. On full payment of all outstanding invoices for a project, you receive a perpetual, worldwide licence to use the delivered website, configuration and assets for your business.

We keep ownership of our underlying know-how, reusable components, templates, tooling and code libraries, and may reuse them on other projects. Third-party components (themes, plugins, fonts, stock media) remain under their own licences, which pass to you as-is.

Unless you ask us not to, we may display the finished work and your name or logo in our portfolio and marketing.

If you cancel a project after work has started, you pay for the work completed up to the cancellation date, and deposits covering completed work are non-refundable. If we cannot complete a project, we refund amounts paid for work not delivered.

Consumers in the EU/EEA and UK: if you are buying as a private individual rather than for a business, you normally have a 14-day right of withdrawal from a distance contract. If you ask us in writing to begin work during that period, you acknowledge that the right ends once the service is fully performed, and that if you withdraw part-way you pay a proportionate amount for the work already done. Statutory conformity rights are not affected by these Terms.

Consumers in the United States: nothing in these Terms limits rights you have under applicable state or federal consumer-protection law, including any state-mandated cancellation rights.

EU consumers may also use the European Commission’s online dispute resolution platform, and can raise a complaint with their national consumer body. We would always prefer you email us first so we can fix it.

We provide our services with reasonable skill and care, and we will fix defects in delivered work that you report within 30 days of launch at no charge. Beyond that, and to the maximum extent permitted by law, services are provided “as is”: we do not warrant that a website will be uninterrupted or error-free, or that it will produce any particular sales, traffic, search ranking or business result. Nothing here excludes rights that cannot legally be excluded, including consumer statutory rights.

To the extent permitted by law, we are not liable for indirect or consequential loss, lost profits, lost sales, lost data, or loss of goodwill. Our total aggregate liability arising out of or relating to a project is limited to the total fees you paid us for that project in the 12 months before the claim arose.

We do not exclude or limit liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded under applicable law — including mandatory consumer protections in your country or state.

How we handle personal data is described in our Privacy Notice. Where we process personal data on your behalf as part of a project (for example data held in your site or Discord server), we act as a processor on your documented instructions, keep it confidential, apply reasonable security measures, and will sign a data processing agreement on request. Each side is responsible for complying with the data-protection laws that apply to it, including the GDPR and applicable US state privacy laws.

We do not build or maintain sites for illegal activity, counterfeit or stolen goods, fraud, harassment, adult content, or anything that breaches a platform’s rules. We may stop work or end an agreement immediately if a project falls into those categories, and fees for work already done remain payable.

We may update these Terms for new services or legal changes. The version in force when your quote was accepted continues to apply to that project. The current version always appears on this page with the date it was last updated.